Terms & Conditions

TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE
This document is an electronic record as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules thereunder.

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of the Website and the purchase of products on it (hereinafter referred to as the “Conditions”).

For the purpose of this document, “User” / “Users” shall mean any person/persons and/or legal entity(ies) who visit(s), uses, deals with and/or transact at the Website in any way.

We urge the Users to read the Conditions, our Privacy Policy (hereinafter, referred to as the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, the User is bound by these Conditions and our Data Protection Policies.

Accessing, browsing or otherwise using the website will be construed as User’s unequivocal and irrevocable acceptance and acknowledgement to the Conditions and binding policies hereof. By using this website, the User declares to have carefully read, understood and agree to be bound by these Conditions. Trent may at its sole discretion allow or disallow access to website and reserves the right to modify any of the Conditions at anytime, without prior intimation to the Users. It is the User’s responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant contract shall be those that apply. Continued use of this Website shall constitute Users acceptance of the modified Conditions.

1. ELIGIBILITY:
User should have completed 18 years of age and be competent to enter into a contract under Indian contract law. If User is under 18 years of age who is intending to avail the services of the Website, should do so through its legal guardian in accordance with applicable law. If User is using the Website on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association or other entity to use and access the Website.
Trent reserves the right to refuse access to use the services offered at the Website to new User or to terminate access granted to existing User/ Users at any time without according any reasons for doing so.

2. USER ACCOUNT:
User may be required to register and set up an account (“Account”) for using the Website by furnishing all relevant information relating to the User, as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password. User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. If Trent has a reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as Trent deems fit.

The relevant information or personal details that User provides Trent shall be processed in accordance with the Data Protection Policies. When the User uses this Website, the User agrees to the processing of the information and details and the User states that all information and details provided are true and correspond to reality. The User can create one Account only and it is not permitted to transfer or interchange such Account to any other person.

3. USE OF OUR WEBSITE
When the User uses this Website and places order through it, the User agrees to the following:

  • To use this Website to make enquiries and legally valid orders only
  • To refrain from making any false or fraudulent orders. In the event if an order of this type may reasonably be considered to have been placed, Trent shall be authorised to cancel it and inform the competent authorities.
  • To provide Trent with the User’s email address, postal address and / or other contact details truthfully and exactly. The User also agrees that Trent may use this information to contact the User in the context of the User’s order if necessary (Refer the Privacy Policy)
  • User consents to receive communications from us regarding latest offers, exclusive promos, product launches etc. and any other relevant information/ communications. However, the User may have an option to opt out to receive the said communication by writing to us at the email address mentioned herein. Kindly refer the privacy policy in this regard.

DELIVERY
In case you have received an order delivery confirmation but that order is not delivered, please raise that complaint within 48hrs.

Shipping Address – User’s shipping address and pin code will be verified with the database of Trent before User proceeds to pay for its purchase. In the event the order is not serviceable by Trent’s logistics service providers or the area is not covered, Trent will request the User to provide with an alternate shipping address. The User must ensure the payment and shipping address is within India. The User shall be responsible for accepting and collecting the package from the alternative address, once the said alternative address has been submitted by the User. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by the User and Trent will have no liability in this regard.

In cases, where the option of pick up from stores in respective location is selected, the pick-up should be made maximum within 10 days from Order Confirmation date and the receipt evidencing purchase/ order of the product(s) along with an official identity proof shall be produced at the time of pick up post which the order would stand automatically cancelled.

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